Privacy Policy

Last Updated: 5th July, 2026

tezvo.online ("we," "us," "our," or "tezvo") operates this website and is committed to protecting the privacy of our customers and visitors ("you," "your," or "Customer"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website or placing an order, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website.

1. Information We Collect

We collect information to process your orders, improve our services, and communicate with you. This includes:

a) Information you provide directly:

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address
  • Payment details (processed securely through our payment partners; we do not store full card numbers)
  • Order history and preferences
  • Any information you provide when contacting customer support

b) Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our site
  • Referring website or source
  • General location (city/region, based on IP address)

c) Information from third parties:

  • If you interact with us through social media platforms or ad campaigns, we may receive limited information from those platforms in accordance with their own privacy policies.

2. How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and deliver your orders
  • Communicate with you about your order status, shipping updates, and customer service inquiries
  • Send promotional offers, discounts, and updates (only if you have opted in; you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, unauthorized transactions, or misuse of our website
  • Comply with legal obligations under applicable Pakistani law

We do not sell your personal information to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember items in your shopping cart
  • Keep you logged into your account
  • Understand how visitors use our website (via analytics tools)
  • Show relevant ads and measure ad performance

Types of cookies we use:

  • Essential cookies – required for the website to function properly (e.g., checkout process)
  • Analytics cookies – help us understand site traffic and usage patterns
  • Marketing cookies – used to deliver relevant ads on other platforms (e.g., Facebook, Instagram, Google)

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of our website, such as completing a purchase.

4. Third-Party Services

We work with trusted third-party service providers to operate our store. These providers may have access to certain information solely to perform their designated functions on our behalf, and are expected to handle it in accordance with their own privacy policies. These may include:

  • Payment processors (e.g., [insert your actual providers, such as JazzCash, EasyPaisa, bank transfer processors, or card gateways]) – to securely process payments
  • Shipping and courier partners (e.g., [insert your actual couriers, such as TCS, Leopards, M&P, PostEx]) – to deliver your orders
  • Website hosting and platform provider (Shopify) – to operate our online store
  • Analytics providers (e.g., Google Analytics, Meta Pixel) – to understand website performance and traffic
  • Marketing and advertising platforms (e.g., Facebook/Meta Ads, Google Ads, TikTok Ads) – to show you relevant advertisements

We do not share your personal information with third parties beyond what is necessary to fulfill these services, except where required by law.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure (SSL-encrypted) checkout and browsing
  • Restricted internal access to customer data
  • Secure payment processing through PCI-compliant third-party gateways

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer service, legal compliance, and fraud prevention. Order and transaction records may be retained for a reasonable period after purchase for accounting, warranty, and legal purposes.

7. Your Rights as a Customer

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information, subject to our legal and legitimate business record-keeping obligations
  • Opt out of marketing communications at any time (via the unsubscribe link in emails or by contacting us directly)
  • Ask questions about how your data is collected, used, or shared

To exercise any of these rights, please contact us using the details in Section 9 below. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

tezvo.online Email: [Insert your support email] Phone: [Insert your business phone number] Address: [Insert your business address, city, Pakistan]

This Privacy Policy is intended to comply with general data protection principles and applicable Pakistani law, including relevant provisions of the Prevention of Electronic Crimes Act (PECA) 2016 and consumer protection regulations. As data protection laws in Pakistan continue to evolve, this policy may be updated to reflect new legal requirements.